TERMS AND CONDITIONS

1. DEFINITIONS:

This contract includes the following documents: Renting Term and Condition, Receive/Return Form and Renting Contract..

S.C. PRO EZRENTACAR S.R.L. is the legal person that rents the vehicle, identified in the Receive/Return Form.
The user is the person described in the contract who can drive the rented vehicle for the contractually agreed period.
The vehicle represents the car owned by S.C. PRO EZRENTACAR SRL offered as rent with all the accessories included.
The fuel is of two types, gasoline or diesel depending on the type of car being rented.

We reserve the right to make changes to these terms and conditions, with the correlation of customer feedback and any changes to the site www.ezrentacar.ro

The contractual terms and definitions can be supplemented or explained by displaying them on www.ezrentacar.ro.

S.C PRO EZRENTACAR S.R.L. reserves the right to modify the contractual terms in the future.

2. CLIENT / BENEFICIARY OBLIGATIONS:

The mandatory minimum age is 21 years with a minimum of 12 months driving experience for both the driver and the additional driver if applicable.
For drivers aged between 21 and 23 years, an extra charge of 5 € per day is charged and an extra deposit charge of 1,000 € on a valid credit card (Visa or MasterCard).
In order to rent a car from S.C. PRO EZRENTACAR SRL, the driver must present the real, correct, complete and current driver information and a valid credit card on his/her name.
The driver must have a valid driving license, identity card / passport and a valid Visa or Mastercard credit card. Failure to comply with these conditions results in blocking access to our services without prior notice. Failure to meet these conditions results in the contract not being concluded.
If the client holds a driving license with a different script than in the Latin alphabet, he / she is required to present a valid international permit.
Customers must obey all applicable Romanian traffic laws.
The customer is responsible for payment of all traffic fines or other charges incurred during the contract even if they occur later. (eg parking fees)
Do not borrow / rent the car to other people unless they are mentioned in the contract.
Do not allow overloading the vehicle above the maximum limits specified in the car manual.
Do not use the car for commercial purposes like: –driving school, TAXI / UBER regime, car towing, legal or illegal car racing or the purpose of transporting legal or illegal hazardous substances that may damage the condition of the vehicle.
Customers are responsible for paying the full price of the car if the rented car is seized, damaged or destroyed by the customer or authorities following the use in illegal activities.
It is strictly forbidden any technical or aesthetic intervention on the car without the written consent of S.C. PRO EZRENTACAR SRL. Any technical or aesthetic intervention on the car is strictly forbidden without a written authorization from a S.C PROEZRENTACAR S.R.L representative. For any unauthorized intervention , a fee of 1000Euro will be charged plus the additional expenses necessary to bring the vehicle to the initial state from the beginning of the rental contract. In case the car manufacturer’s warranty is lost as a result of an unauthorized intervention, a fee of 2000 Euro will be charged plus the additional expenses necessary to bring the vehicle to the initial state from the beginning of the rental contract. All necessary repairs will be performed only in authorized services(dealer shop).
The vehicle cannot be left open with the keys in the ignition or with the trunk or windows open.
Customer is responsible for personal property left in the car and assumes the loss or potential damage caused by destruction, theft, arson, etc.
The vehicle can only be driven on public roads. It is forbidden to use it on roads closed to public traffic, forest roads or unpaved roads.
Smoking is strictly forbidden in S.C. PRO EZRENTACAR SRL vehicles. If it is found that the customer has smoked, an additional fee of 50€ is charged. Any damage, fire/damage occurred as a result of smoking in the car goes on the client’s expense regardless of the purchased protection plan.
Do not drive under the influence of alcoholic beverages, narcotics or any other substances prohibited by law which can affect the state of concentration.
Transportation of company pets in S. C. PRO EZRENTACAR SRL. vehicle it’s made only in cages/animal carrier bags enclosed for the duration of the trip.
In case of a breakdown, check engine light coming ON or any other abnormal symptoms noticed by the driver, he/she must immediately call a S.C. PRO EZRENTACAR SRL representative.
The client has the obligation to maintain and return the car in the same state as when it was picked up, both mechanically and aesthetically.
Do not allow water to be sucked into the engine (do not drive through deep water, rivers, streams or floods).

3. S.C PRO EZRENTACAR SRL OBLIGATIONS:

To give the customer the right to use the vehicle.
To handover the car key and car documents (RCA policy and registration certificate).The car spare key (key # 2) remains at S.C PRO EZRENTACAR SRL.
To provide assistance 24 hours a day, 7 days a week in case of an accident or mechanical damage throughout the duration of the contract.
To replace the vehicle (depending on availability) in case of damage and if it can no longer be used/driven safely, but only if the damage is not caused by the client. Depending on the location, the replace may take up to 24 hours.If the damage/breakdown is caused by the customer, he/she must pay another deposit for the delivery of a new vehicle.
In the event of a damage/accident in which is not the clients fault and S.C. PRO EZRENTACAR SRL will be unable to replace the vehicle, the client will be reimbursed the rental cost for the remaining contracted period.
Throughout the contract period from the delivery to the return of the car S.C PRO EZRENTACAR SRL is not responsible for damages caused in traffic, fines, parking fees, highway fees or bridge charges.
On the basis of receipts for completing and canceling the pre-authorized deposit, S.C. PRO EZRENTACAR SRL is not responsible for the duration of the return of funds to the client’s account. Please contact the bank from which your card was issued with your receipts.

4. THE CONTRACT TERMS:

The pickup and return of the car will be done by mutual agreement with the client at the date, time and place set in the rental agreement..
We are open 24/7 for reservations only. Business hours are Monday-Friday 9:00-17:00. The customer may opt for pickup and return of the vehicle outside of business hours (Monday-Friday 9:00-17:00) by paying an extra fee of 15 €.
With the agreement of S.C PRO EZRENTACAR SRL, the customer has the option of returning the vehicle to other locations for additional charges starting from 20 € to 250 €; the request must be done only in writing by SMS or email and only with the agreement of S.C. PRO EZRENTACAR SRL.
For returning the car, S.C. PRO EZRENTACAR SRL offers a grace period of maximum 1 hour to the time stipulated in the contract. After the grace period expires, a fee of 10 € per hour will be charged. If the customer delays the delivery of the car without the written agreement of a S.C PRO EZRENTACAR SRL representative, the company has the right to repossess it at the expense and risk of the customer.
The contract is considered closed only after the Receive/Return Form is signed by the client and the S.C EZRENTACAR SRL representative.
Abandoning the car or refusing to hand over the car key to a S.C PRO EZRENTACAR SRL representative and without signing the Receive/Return Form, the customer will acquire all costs of repossessing the car and bringing it to the initial state( mechanically and aesthetically) and at the initial location.
According to the Receive / Return Form, the customer agrees to return the car with the same amount of fuel as the beginning of the contract.
An additional charge of 50 € plus the missing fuel charge according to the receipt will be acquired by the customer, only if the amount of fuel at the delivery of the car by the customer does not correspond with the amount of fuel from the receiving of the car.
If the customer supplies other fuel than that specified by the car manufacturer, a charge of 30 € will be charged plus all necessary expenses to bring the vehicle in the proper mechanical/technical condition. This charges applies to all customers, including the customers who purchased a protection plan.
The rental price includes ro-vigneta, liability insurance (RCA), maintenance of the vehicle, periodic technical control(ITP), oil change, seasonal tires .
In case the car is returned outside the working hours or during the night or when the cars condition cannot be checked due to any reason (bad weather; customer is in a rush, etc.) the customer responsibility and the return of the deposit for the vehicle will be extended for a minimum of 24 hours.

5. WARRANTIES, INSURANCE AND RESPONSIBILITIES:

All SC PRO EZRENTACAR SRL vehicles have Liability Insurance(RCA)and Rovinieta included in the rental fee
The required deposit is variable, depending on the class of the car (50-1500€).
The deposit represents the administration fee in case of damage.
S.C. PRO EZRENTACAR SRL provides customers cost-effective protection plans to reduce the amount of the deposit. If the customer does not wish to purchase any of the plans, a 500€ to 1500€ deposit is mandatory for renting a car, and any damages or deterioration are supported by the customer.
LIMITED PROTECTION PLAN can be purchased from 8€ to 35€ per day -reduces customers/drivers risk in the case of partial damage caused exclusively by its fault, to the following amounts: the deposit amount charged as collateral plus the parking fee for the days when the car can not be used as a result of the damage caused. We calculate the rent of the car per day multiplied by the number of days parked (the parking period cannot exceed a total of 15 working days). In the case of an accident where the total damage is found, the customer/driver is responsible to pay the equivalent amount of the rental for a period of 30 days. The terms and conditions of S.C. PRO EZRENTACAR SRL and the insurance company must be respected.
PLANUL PREMIUM PROTECTION-reduces customer/driver risks to 50€ if the SC PRO EZRENTACAR SRL terms and conditions are met, as well as all the terms and conditions set by the insurance company. It can be purchased at prices starting from 10€ up to 50€ per day depending on the number of days and the class of the car.
Planul PREMIUM PROTECTION-does not cover any damage or breakdown if the customer/driver does not comply with the terms and conditions of the customer obligations section (Section# 3), does not comply with the rental agreement or the terms and conditions imposed by S.C. PRO EZRENTACAR SRL, as well as terms and conditions imposed by the insurance company. The fees for the protection plans are not returnable.
The customer / driver is fully responsible for any damage caused if he/she is under the influence of alcohol, drugs or any other prohibited substance. In these cases, RCA, CASCO or any protection plan become invalid.
In the event of an offense/felony, the client is civil, criminal and financial responsible for the acts committed.
In case of theft, if the client does not return the keys and the documents of the vehicle, as well as the proof of theft and the report issued by the police to a SC PROEZRENTACAR SRL representative, he/she is fully financial, civil and criminal liable. All insurance and protection plans become null in this situation.
The deposit is retained in whole or in part according to the amount of damage caused by the client/driver.
S.C. PRO EZRENTACAR SRL is not responsible for the customer’s personal items inside the vehicle.
S.C.PRO EZRENTACAR SRL is not responsible for any inconvenience or unpleasantness suffered by the customer as a result of a vehicle failure.
In case of intentional damage to the exterior or interior of the vehicle (oil pan, engine shield, clutch damage, burning or stained upholstery), the customer is fully responsible for the damage, even if he/she has opted for a Premium Protection plan.
The windshield, tires and the undercarriage are not covered by any of the protection plans.

6 .PAYMENT OF SERVICES AND CARD CHARGES

S.C. PRO EZRENTACAR SRL displays the prices in Euro(€) and RON(Lei).
The payment is made exclusively in RON at the official exchange rate of the NBR(BCR) on the day of signing the contract.
The payment is made in full when signing the contract. This includes car rental fee, protection plan fee (if applicable) and accessory charges (GPS;Child seat).
For Payment of the car rental S.C. PRO EZRENTACARSRL accepts only cash and credit/debit card Visa or Mastercard. For car deposits a valid Credit Card (Visa or MasterCard) is required. Deposits cannot be cash or debit card.
With prior written notice, at the end of the contract S.C. PRO EZRENTACAR SRL will collect from the client’s credit / debit card any outstanding amounts like: costs of extending the rental period or repair costs due to the damage incurred during the contractual period as well as any expenses such as traffic fines, parking fees or any charges that are clients/driver responsibility. SC PRO EZRENTACAR SRL will send an email containing the receipts to any charge made in the absence of the customer, having his/hers agreement by signing these terms and conditions. Penalties of 1% of the amount owed for each day of delay will be charged and a fixed administration fee of 50€.
The deposit is returned to the client upon conclusion of the rental agreement and after signing the Receive/Return Form by both parties.

7 .ADDITIONAL TAXES:

Smoking is strictly forbidden in S.C. PRO EZRENTACAR SRL vehicles. If it is found that smoking occurred an extra fee of 50€ applies.
Cleaning fee 10€ if the car is not returned under the same conditions as when picked up.
Fueling fee 30€ plus missing fuel charge if the vehicle is not returned with the same amount of fuel.
GPS fee(optional), 1€/day.
Child seat (optional), 1€/day.
Protection Plan fee -from 10-35€ /day (varies from number of days and car class)
Renting outside of business hours -15€(Monday-Friday 9:00-17:00)
Returning vehicle in a different location fee -20€ to 250€ (depending on location).
Late vehicle return 10€/hour.
Lost key fee 200€.
Loss or deterioration of the vehicles documents -200€.
Vehicle protection plan fee-150€ (Applies if damages require repairs through the Insurance company/Casco)
Loss of accessories -80€.

8. PROCEDURES IN CASE OF AN ACCIDENT OR DAMAGE

Any accident / incident (theft or attempted theft) or damage to the rented car must be announced immediately to a S.C. PRO EZRENTACAR SRL at the phone number: 0742-397-368 regardless of the chosen protection plan.
Do not abandon the car or leave the scene of the accident and comply with the local authorities.
Take all possible measures to limit the damage caused.
Report the incident as soon as possible to the enforcing authority within the district of the occurrence of the incident in order to assess and prepare the legal forms.
To obtain the police report, annex 2 and the repair authorization.
All documents must contain the signature of the responding police officer and the police station stamp.
Obtain a copy of the insurance and the certificate of registration from the parties involved.
Hand over the car key, car documents and all documents issued by the police/legal authority to a S.C PRO EZRENTACAR SRL representative.

9. FINAL PROVISIONS:

S.C. PRO EZRENTACAR SRL (the owner) is relieved of liability for any damage caused to third parties by the car rented to the customer, from the time the car is handed over to the re-possession of the car.
The parties are liable under the Romanian enforced laws for non-fulfillment of the mutual obligations provided in this rental agreement.
Any dispute arising out of or in connection with this agreement will first be settled amicably. Otherwise, the parties will address the competent courts.

10. PROCESSING OF PERSONAL DATA:

According to the legislation applied in the field of personal data protection, S.C. PRO EZRENTACAR SRL will process the personal data provided by the client before the conclusion or during the rental contract.
Depending on the stages of the contract, S. C. PRO EZRENTACAR SRL processes different categories of personal data in relation to the client, such as: Identification information(driving license; ID-Card; Passport; Nationality), credit / debit card information or bank account used, contact information (name/surname; address; phone number; email address).
The data provided by the customer is strictly confidential. These data will be used strictly for the benefit of the relationship between S.C. PRO EZRENTACAR SRL and the client (termination / performance of the contract, invoicing and payment of services provided by PRO EZRENTACAR, solving complaints and fulfillment of legal obligations to PRO EZRENTACAR). They will not be provided to other companies or third parties. Please note that this data will be made available to competent public authorities when it is mandatory under the enforced laws.
The Customer has the obligation to transmit the correct personal data to S.C. PRO EZRENTACAR SRL.